AI service tile upgrade via Opsman CLI fails due to missing release

Products

• VMware Tanzu Platform - Cloud Foundry

Issue/Introduction

• During Stemcell upgrade, the loggregator-agent release is reported missing during AI Tile upgrade:
  

  Updating deployment:
    Expected task '26944' to succeed but state is 'error'
  Exit code 1
  Task 26944 | 17:44:39 | Error: Release version 'loggregator-agent/8.3.13' doesn't exist

• Opsman log shows the loggregator-agent Compiled release was created:

  Task 26921 | 17:23:51 |
  Processing 8 existing jobs: Processing 8 existing jobs (00:00:00)
  
  Task 26921 | 17:23:51 | Compiled Release has been created:
  loggregator-agent/8.3.13 (00:00:00) 

   

• Debug logging on the failed tasks shows:
  
  

  D, [2026-01-21T17:44:39.774068 #313551] [task:26944] DEBUG -- DirectorJobRunner: (0.000228s) (conn: 21820) INSERT INTO "events" ("parent_id", "timestamp", "user", "action", "object_type", "object_name", "error", "task", "deployment", "instance", "context_json") VALUES (50###, '2026-01-21 17:44:39.773344+0000', 'ops_manager', 'update', 'deployment', 'genai-####################', 'Release version''loggregator-agent/8.3.13'' doesn''t exist', '26944', 'genai-####################', NULL, '{}') RETURNING *

  D, [2026-01-21T17:44:39.780502 #313551] [task:26944] DEBUG -- DirectorJobRunner: (0.000234s) (conn: 21820) UPDATE "tasks" SET "event_output" = ("event_output" || '{"time":1769017479,"error":{"code":30006,"message":"Release version ''loggregator-agent/8.3.13'' doesn''t exist"}}') WHERE ("id" = 26944)

Environment

This was observed in Opsman 3.2.2 and AI services tile 10.3.3, however, the issue is not version dependent.

Cause

This failure occurs when managing Opsman Tile upgrades via a Concourse or other pipeline. The pipeline can send requests to Opsman that operate simultaneously against the same tile components. In this case, a 'bosh clean-up all' task was sent to Opsman while the AI Services tile was being upgraded. This led to the removal of the loggregator-agent release before the AI Services tile could complete upgrade. 

Resolution

Running the Tile upgrade singly from the Opsman GUI will eliminate any conflicts caused by Concourse pipelines.