Slowness Opening DICOM Image From Epic Hyperdrive EMR
Article ID: 427518
Updated On:
Products
Carbon Black Cloud Endpoint Standard
Issue/Introduction
- Opening a DICOM image from Epic EMR takes longer than normal
- Placing the sensor into bypass mode makes the image load go back to normal
Environment
- Carbon Black Cloud Sensor: All Supported Versions
- Epic Hyperdrive / EMR
Cause
Being investigated in CRE-22806. This will be fixed in an upcoming backend release (no sensor upgrade necessary).
Resolution
Contact Technical Support for assistance
Feedback
Yes
No
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