XCOM Maintenance Installation Fails

Products

• XCOM Data Transport

Issue/Introduction

When attempting to install maintenance for XCOM 12.0 you receive the following Maintenance Installation Error: 

Either XCOM Data Transport r12.0 SP00 64bit not found or XCOM_HOME is not set correctly. You must have XCOM Data Transport r12.0 SP00 64bit installed and XCOM_HOME Environment Variable set to XCOM Data Transport installed directory to apply maintenance. 

You receive this error despite the fact that the product is installed and XCOM_HOME is set correctly. XCOM registry entries and the zerog registry used by the installer also appear normal. 

• Error installing XCOM maintenance. 
• Can't install XCOM maintenance. 
• XCOM Maintenance Pre-Installation check fails.
• XCOM not found.
• XCOM_HOME is not set correctly.

Environment

XCOM Data Transport r12.0 23053 SP00 64bit for Windows Family

Cause

When installing maintenance the Install Anywhere scripts run the xcomqm -r command to verify the installed version of xcom. This command returned an error because it was unable to read the file %XCOM_HOME%\config\xcom.tid. Failure to read the xcom.tid file was cause by corruption of the file contents, as the file was blank. The xcom.tid should contain a 6 digit number and should not be blank. 

Resolution

The issue is resolved by the deletion of the corrupted xcom.tid file. A new xcom.tid file will be created automatically by subsequent xcomqm -r command. Simply delete the xcom.tid file and run the installer again.