SOI 4.3 - CU2 - Installation falsely to C:\Program Files\

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

There is a need to install the SOI Cumulative Update on the custom path on the server where only ActiveMQ is installed. 

During installation, even though ActiveMQ is installed on non-default location, the CU installs on default path. 

Environment

SOI 4.3 

ActiveMQ

Cause

This issue seems to happen only on pure ActiveMQ machines. 

Resolution

Please follow the steps.

1. Install the SOI 4.3  ActiveMQ
2. Download and run the attached registry file on windows machine where you need to install CU.

3. Go to the regedit in the path and update the ActiveMQ installed location
   [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CA\SAM]
    
   Change the below installed path for the value reflecting the real installation directory
   "InstallDir"="PATHI" // Default path

3. Now, install the CUs on top of it.