Web Viewer 12.1 new install & home page shows "page can’t be found" 404 error

Products

• Output Management Web Viewer

Issue/Introduction

New install of Output Management Web Viewer 12.1 where during the install the option to register Tomcat as Windows Service was selected.

After starting the created service Web_Viewer_12_Tomcat trying to load the home page http://localhost:8080 shows "This localhost page can’t be found" with "HTTP ERROR 404" i.e.


This localhost page can’t be found
No webpage was found for the web address: http://localhost:8080/CAOMWebViewer12/index.jsp
HTTP ERROR 404

Environment

Output Management Web Viewer 12.1 under Windows

Cause

The Web_Viewer_12_Tomcat service Log On is set to This account "Local Service":



When the service starts Tomcat does not deploy the 2 war files CAOMWebViewer12.war, castylesr5.1.3.war i.e. these 2 folders were not created:
C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.104\CAOMWebViewer12
C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.104\castylesr5.1.3



Therefore the file CAOMWebViewer12/index.jsp is not available causing the HTTP 404 error.

Resolution

Change the Web_Viewer_12_Tomcat service Log On to be the "Local System" account.



Then restart the service.
These 2 folders are then created:
C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.104\CAOMWebViewer12
C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.104\castylesr5.1.3

The home page also loads correctly: