Automic Automation Engine: Manual forecasts truncate at 18-19 hours in v24․4․1

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Manual forecasts generated for a 24-hour duration in Automic Automation Engine v24․4․1 consistently truncate after 18 to 19 hours․​​​​​‌​ This behavior is typically observed after upgrading from version 21 and impacts visibility for schedule planning and workload management during high-priority periods․

No specific error message is logged; however, the resulting forecast report stops approximately 5-6 hours early compared to the requested 24-hour window․

SYMPTOMS:

• Forecasts initiated from Schedule (JSCH) or Job Plan (JOBP) objects do not cover the full 24-hour period․

• Tasks scheduled between 20:00 and 21:00 EST are missing from the forecast output․

• Historical data from version 21 confirms these tasks were previously included in 24-hour forecasts․

 

 

Environment

OS: Windows

Database: MSSQL (Migrated from Oracle)

Automation Engine: v24․4․1 (Build 1750690770737)

Client-side: Automic Web Interface (AWI) v24․4․1

 

Cause

The issue is caused by a time zone calculation mismatch introduced during the upgrade to v24․4․1․ When Schedule or Job Plan objects lack an explicit Time Zone setting, the system defaults to a UTC offset (e․g․, -5 hours for EST), which results in the UI truncating the final 5-6 hours of a 24-hour request as it crosses the UTC day boundary․

 

Resolution

Access to the Automic Web Interface (AWI) with administrative permissions. At a minimum, make sure you have permission to modify the Object properties (Schedule/Job Plan)․ We will be explicitly defining the time zone on the Schedule object to ensure the engine calculates the full 24-hour window correctly․

• Open the Schedule (JSCH) object -> Attributes
• Change the "Time Zone" from blank/none to the specific local time zone (e․g․, "Eastern")․

The object now uses the explicit TZ for forecast calculations instead of defaulting to a UTC-based offset that causes truncation․

Verifying Success:

• Log out of the AWI and log back in to refresh session metadata․

• Navigate to the modified Schedule object and select "Monitoring" -> "Create Forecast" to start from 12AM

• Confirm the resulting forecast report shows the full 24 hours of data, including evening tasks․