Collector is not collecting data for VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

• Aria Operations for Networks collector is not collecting data
• The CollectorMain javaservice is not running or might be bouncing
  
• Collector log lines show:
  • [TIME STAMP] ERROR core.engine.CollectorCoreEngine main initialize:482 collector initialize failed:
java.lang.RuntimeException: Error in reading collector state
        at com.vnera.collector.core.engine.StateHandlerBase.initialize(StateHandlerBase.java:76) _[collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.core.engine.CollectorCoreEngine.initialize(CollectorCoreEngine.java:271) [collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.core.engine.CollectorCoreEngine.mainStart(CollectorCoreEngine.java:143) [collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.CollectorMain.main(CollectorMain.java:13) [collector-0.001-SNAPSHOT.jar:_]

[TIME STAMP] ERROR common.utils.CommonUtils main lambda_addDefaultExceptionHandler_0:2127 got exception on thread main
java.lang.RuntimeException: java.lang.RuntimeException: Error in reading collector state
        at com.vnera.collector.core.engine.CollectorCoreEngine.initialize(CollectorCoreEngine.java:483) _[collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.core.engine.CollectorCoreEngine.mainStart(CollectorCoreEngine.java:143) _[collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.CollectorMain.main(CollectorMain.java:13) _[collector-0.001-SNAPSHOT.jar:_]
    
    
    

NOTE:  VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI).

Environment

Aria Operations for Networks 6.14.0
Aria Operations for Networks 6.14.1
VCF Operations for Networks 9.x.x

Cause

This issue might be due to corrupt files

Resolution

If you believe you have have encountered this issue then to investigate this further :

1. Open a support case with Broadcom Support mentioning this KB number to review your VCF Operations for Networks deployment. For more information, see Creating and managing Broadcom support cases.
2.  Generate support bundle for Aria Operations for Networks collector from GUI, see steps mentioned in KB