Service Catalog and Automic Integration
Article ID: 427134
Updated On:
Products
Issue/Introduction
Service Catalog offers the capability to integrate with Automic Integration
If issues are encountered, where do administrators look and what files will help troubleshooting?
Service Catalog view.log may show:
2026/01/20 16.00.12.788 ERROR [pool-4-thread-1] [ASOWebserviceManager] Automic login failed.
java.nio.channels.AsynchronousCloseException: null
Environment
Service Catalog 17.4.x
Automic Automation
Cause
This article will explain the applicable settings and files in both products.
This will help guide users where to investigate and files that will help Broadcom Support in troubleshooting.
Resolution
Service Catalog
On the Service Catalog side, this integration is configured in the UI under:
Administration > Options > Automic Automation
The logs relevant to the integration should be in Service Catalog\logs\view.log
Automic Automation
The relevant configuration file from the ucsrv.ini file.
The following line indicates the port that Automic Automation is using for the web services integration
JCP.PORTS=2317
The relevant log files are in the Automation Engines Temp folder in WPsrv_log.
In new installations be sure to confirm that all traffic is allowed through firewalls and other security devices in the environment.
Example log in WPsrv_log indicating that the JCP process that Automic uses for web services is available on port 2317 (Default port)
20260125/200008.630 - 50 20260123/153526.801 - 42 JCP.PORTS=2317
Additional Information
Feedback
