ConnectAll orphan execution failing with "Object not found for Object ID" error from Rally

Products

• ConnectAll On-Prem
• ConnectAll SaaS
• ConnectALL

Issue/Introduction

When orphan management is configured to move an item to a different project in Rally, Rally may return the error "Could not read: Object not found for Object ID: null" and the orphan process fails.

Logs show:

ERROR YYYY-MM-dd hh:mm:ss,zzz [-nnnnnnnnnnn | logPrefix | nnn | nnnnn | {groupName}][(orphan-flows) thread #nn - JmsConsumer[processOrphanQ]] com.go2group.connectall.adapter.rally.base.RallyBaseAdapter: [Could not read: Object not found for Object ID: null] 

 

Cause

The orphan configuration in the database may contain a text value for the project value instead of a numeric project object ID.  Rally requires an object ID reference and cannot use a text value as project names in Rally do not need to be unique.

If the installation is an on-premise install, this can be validated by increasing log level to DEBUG and looking for a line as follows:

DEBUG YYYY-MM-dd hh:mm:ss,zzz [-nnnnnnnnnn | logPrefix | nnn | nnnnn | {groupName}][(orphan-flows) thread #nn - JmsConsumer[processOrphanQ]] com.go2group.connectall.adapter.rally.base.helper.RallyEntityToJsonSerializer: Returning JSON, {"HierarchicalRequirement": {
 "Project": "/project/Project Name",
 "project": "Project Name"
}}

Note: If this is a SaaS instance, you may request that product support validate this on your behalf via a support ticket

Resolution

1. Edit the affected automation
2. Click the Orphan Strategy tab
3. Locate the project reference on the Rally side
4. Change the project to a different value
5. Save the automation
6. Edit the affected automation again
7. Click the Orphan Strategy tab
8. Locate the project reference on the Rally side
9. Change the project back to the original value
10. Save the automation