In Service Point while accessing tickets for the employee user html_description error is coming

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

 After upgrading to 17.4 RU2 in Service Point, when the employee user clicks on any ticket under "My Recent Tickets," the error html_description appears.

In the IncidentMS_debug.log below error is noted:

Exception occurred, see call stack for more details: userid (test.requester)
java.util.concurrent.CompletionException: java.lang.NoSuchFieldException: html_description

Environment

CA Service Desk Manager 17.4 RU2

Resolution

The issue is resolved with 17.4 RU3 and above.