SLA Claim for Email Security Cloud

Products

• Email Security.cloud

Issue/Introduction

How to file a SLA Claim for Email Security.Cloud service. 

Environment

Email Security.Cloud

Cause

Service level agreement breach. 

Resolution

Please raise a support case within the Broadcom Support Portal with the Subject Line “Credit Request”. The claim must include the following details:

1. SLA component in violation (i.e. availability, latency etc.)
2. date/time of the failure(s)
3. supporting technical information related to such failure
4. any other relevant information.
   

Full details of the SLA can be found here - 

• https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/LegalNotices/Email-Security-cloud-SaaS-Listing/21897