Unable to Copy blueprints
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Unable to Copy blueprints

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Article ID: 426888

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

On PostgreSQL, there is an issue with copying blueprints after upgrade to 16.3.3.

STEPS TO REPRODUCE:
1. Login to Modern UX.
2. Navigate to Administration - Blueprints.
3. Try to copy a blueprint with subobject modules by selecting it and hitting on COPY. 

Expected Results : Copy is successful
Actual Results : Copy error's out with API-1019 : Could not process the request due to internal error.

Error message:

ERROR 2025-12-15 03:09:30,479 [http-nio-1521-exec-20] rest.validation (clarity:admin:24441997__FD2B5E35-719E-4F1B-BF15-017EBC35B7BB:PPM_REST_API) (6eafd65e-e9e1-4f06-a759-c7dc1b1667fa) 
ExceptionInfo ::  Could not copy resource. Resource name: blueprints. Error code: null Error message: null
ERROR 2025-12-15 03:09:30,479 [http-nio-1521-exec-20] ppm.rest (clarity:admin:24441997__FD2B5E35-719E-4F1B-BF15-017EBC35B7BB:PPM_REST_API) (6eafd65e-e9e1-4f06-a759-c7dc1b1667fa) 
com.ca.ppm.rest.exception.APISystemException

Environment

Clarity 16.3.3 with PostgreSQL and Rego AWS

Cause

DE180168

Resolution

  • This issue has to do with a feature on subobjects Blueprint: Subobject Create Modal for Projects, CITs & Ideas feature SUB_OBJECT_MODAL_F22839.
  • It's not caused by this feature but the functionality provided by this feature is affected and ends up affecting the copy as well. This feature is related to the 'Enable quick create' option among other options.
  • The issue does not affect vanilla and seems to be related to a subobject module added on Project / Idea

Workaround:

  1. Disable feature SUB_OBJECT_MODAL_F22839 by running:
    admin toggle-feature SUB_OBJECT_MODAL_F22839 0
  2. Restart services
  3. Copy the blueprint
  4. Enable the feature back on:
    admin toggle-feature SUB_OBJECT_MODAL_F22839 1
  5. Restart services

Note: This is a workaround to be able to copy an existing blueprint. By enabling the feature back, the error will be present again

Impact on permanently disabling Blueprint: Subobject Create Modal for Projects is that some of the subobject MUX functionality such as 'Enable quick create' and 'Enable Create Dialog', will not be available

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