Error: LCMVIDM70031 vIDM Certificate Update is not successful in Aria Suite Lifecycle

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• When attempting to replace or update a certificate for VMware Identity Manager (vIDM) 3.3.7 through Aria Suite Lifecycle, the operation fails with error code LCMVIDM70031.

• The Aria Suite Lifecycle UI or vmware_vrlcm.log displays:

  Error Code: LCMVIDM70031
  vIDM Certificate Update is not successful. Blocking further executions.
  vIDM Certificate Updated is not successful. Blocking further executions for re-trusting vIDM certificate on referenced products. To apply required certificate on vIDM, re-initiate certificate update operation again

• Overall vIDM health status continued to report Green, despite certificate replacement failure

• Inventory synchronization for vIDM or integrated products (like Aria Operations) fails with authentication errors and logging into the Admin or Product UI of VMware Aria Operations fails with the following error:
  Incorrect User name/Password

Environment

Aria Suite Lifecycle 8.18

VMware Identity Manager 3.3.7

Cause

This error is generally caused by an authentication failure during the re-trust phase. There are two primary scenarios:

1. Credential Mismatch: The admin or configurator admin credentials in the Aria Suite Lifecycle Locker does not match the current passwords on the vIDM appliances.

2. Integrated Product Account Lockout: If vIDM is integrated with Aria Operations, the admin account for Aria Operations may be locked. This prevents Aria Suite Lifecycle from authenticating to validate the trust relationship.

Resolution

If the Aria Suite Lifecycle is VCF managed, engage Broadcom Support . For non-VCF environment, follow the below steps.

Scenario 1: Credential Mismatch in Locker

1. Remediate the admin or configurator admin password following the steps on the KB 302049.

Scenario 2: Aria Operations account lockout

1. Unlock the admin account by following steps on KB 326396 .
2. In Aria Suite Lifecycle, navigate to the environment and trigger a manual inventory sync for Aria Operations and it should now complete successfully.

Additional Information

• If passwords are unknown, reset them on the appliance first using KB 322712 and remediate KB 302049.