Unable to upgrade VxRail Manager using bundle from SDDC Manager due to missing vm error being received

Products

• VMware Cloud Foundation

Issue/Introduction

An attempt to update the VxRail Manager using the relevant bundle from SDDC Manager is failing.

Error found in SDDC Manager /var/log/vmware/vcf/lcm/lcm.log -

YYY-MM-DDThh:mm:ss.sss+0000 ERROR [vcf_lcm,0000000000000000,0000,upgradeId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx,resourceType=VXRAIL,resourceId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx,bundleElementId=null] [c.v.e.s.l.p.impl.vxm.VxManagerClient,Upgrade-8] [executeVxManagerHttpRequest] Got unexpected status code 500 INTERNAL_SERVER_ERROR from /rest/vxm/v1/lcm/upgrade/retry response body : { "errorCode" : 2204, "message" : "Process has run into an error. Haven't found any config record of vm vm-xx from VM DO." }

 

Environment

VCF 5.2.2

VxRail Manager 8.0

Cause

The moref_id recorded for the vCenter on the vCenter does not match the moref_id recorded for the vCenter on the VxRail Manager

Resolution

Use this PowerShell command to retrieve the vCenter moref_id from the vCenter - 

(Get-VM "vc-mgmt").ExtensionData.MoRef.Value

If the vm-xx value returned does not match the vm-xx value found in the lcm.log above, please consult with Dell Support and reference the article below - 

https://www.dell.com/support/kbdoc/en-au/000009482/vxrail-how-to-check-the-moref-id-uuid-of-the-service-vms

Dell Support will need to be engaged to perform an action on the VxRail Manager side to configure the vm-xx value for the vCenter to match the value returned by the PowerShell command above.