License in 'Not completed' state although Agile Designer is launchable

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Article ID: 4264

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

The status of the license says “Not completed” in the CodeMeter WebDepot, although it shows as “License Activated” in Codemeter Control Center, and we are able to launch the Agile Designer tool. 

Cause

In general, the license will show as 'Completed' in the CodeMeter License Central WebDepot. However, it is okay if it shows a status of 'Not completed' if you are still able to launch Agile Designer. This is a cosmetic issue on Wibu Systems' WebDepot site. 

Environment

Release : 2.10+

Component : CA Agile Requirements Designer

 

Resolution

You can check to see if your license is actually in the 'completed' state by doing the following:

Launch CodeMeter Control Center and make sure it has a status of 'License Activated'. 

  1. Launch CodeMeter Control Center. The default location for this is C:\Program Files (x86)\CodeMeter\Runtime\bin.
  2. In the 'License' tab, click on the 'AgileDesigner' license container.
  3. In the right-hand panel, under 'Status', make sure you see the 'License activated' text.

Launch Agile Designer.

  1. Launch Agile Designer by double clicking on the icon on your desktop or executing AgileDesigner.exe. The default location for that is C:\Program Files\Grid-Tools\AgileDesigner. 
  2. If you are able to open ARD and use it, then your license was activated successfully. 

Additional Information

If you experience any further licensing issues, please open a support case by going to https://casupport.broadcom.com/user/ or https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav