Data Upload to Business Service Console failed with ”Upload failure for Collection stream. timeout”
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Data Upload to Business Service Console failed with ”Upload failure for Collection stream. timeout”

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Article ID: 426198

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Updated On:

Products

VMware Usage Meter

Issue/Introduction

  • Usage Meter fails with notification and upload errors
  • A connection test from VCF Usage Meter to Business Services Connsole works fine
  • In /var/log/vmware-um-platform/dss_error.log shows ERROR similar with
    YYYY-MM-DD hh:mm:ss.xxx ERROR --- [TaskScheduler-4] c.v.um.dss.uploader.UploaderService      : Upload failure for UM_Collection stream. timeout
    java.net.SocketTimeoutException: timeout
    :


Environment

VCF Usage meter 9.x

Cause

Network issue may cause of upload failure.

Resolution

Data upload from Usage Meter to Business Service Consoles every hour.

When next upload completed, it can sefely ignore.

Additional Information

When Upload failure keep occure, check 
VMware Cloud Foundation Usage Meter is not uploading product usage data to VCF Business Services console