Casdgtw is not creating tickets

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

• Casdgtw is not creating tickets
• Casdgtw queue appears yellow in the hub status tab.
• When looking at the casdgtw - there are few, or no errors but casdgtw is displaying items related to CI mappings.

Environment

Release: UIM 8.x or later
Component: casdgtw

Resolution

1. Open the Raw Configure interface and navigate to the Setup section.
2. Create a new key with the name as skip_ci_mapping and value as 1.
   Default: 0
   
   • 1: probe skips the CI mapping.
   • 0: probe enables the CI mapping. 
3. Click Apply to save settings.
4. Restart the probe for applying the configuration changes.

 

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/casdgtw-advanced-configuration.html

 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/casdgtw-ca-servicedesk-gateway/casdgtw-troubleshooting.html