BG crashes with OutOfMemoryError on integrations.getExternalLookupData for Rally Import Staging data job

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Sync to Rally Import Staging Data job crashes BG with OutOfMemoryError on integrations.getExternalLookupData

 

1. On a large system with Rally integration, with BG JVM set to -Xmx 3G, run Rally Sync job
2. Rally Sync calls Import Staging data job

Expected Results: The job completes successfully

Actual Results: The job fails and BG service crashes with OutOfMemoryError (OOM)

Environment

Clarity 16.3.3, 16.4.0, 16.4.1

Cause

DE181490

Resolution

Fixed in Clarity 16.4.2

Workaround:

1. Increase BG JVM -Xmx value to accommodate for the amount of records 
2. Restart services