"No items found" when viewing global permissions in vCenter

Products

• VMware vCenter Server

Issue/Introduction

• Navigating to global permissions (administration > Global permissions) you see "No items found"  instead of your global permission structure
  
  
  
  
• Running VCF Diagnostic Tool for vSphere (VDT), SSL trust mismatches in the results

Cause

This is due to an SSL thumbprint mismatch issue, most likely present after changing the machine SSL certificate in the environment.

Resolution

Use lsdoctor with the --trustfix flag to resolve the issue:

Using the 'lsdoctor' Tool

1. Snapshot the vCenter (or power off cold snapshots if in Enhanced linked mode)
   
   
2. Upload the lsdoctor tool to the vCenter
   
   
3. SSH to the vCenter, change to the directory that lsdoctor was uploaded, and unzip the lsdoctor archive
   
   
4. Run python lsdoctor.py --trustfix
   
   
5. After successful completion of the tool, restart services:
   
   service-control --stop --all && service-control --start --all

Additional Information

Using the VCF Diagnostic Tool for vSphere (VDT)