vCenter Server "Roles" page is empty

Products

• VMware vCenter Server

Issue/Introduction

• Accessing the vCenter server Roles page  (Administration > Access Control > Roles) is empty
  
  
• Running VCF Diagnostic Tool for vSphere (VDT), SSL trust mismatches are called out in the results

Cause

This is due to an SSL thumbprint mismatch issue, most likely present after changing the machine SSL certificate in the environment.

Resolution

Use lsdoctor with the --trustfix flag to resolve the issue:

Using the 'lsdoctor' Tool

1. Snapshot the vCenter (or power off cold snapshots if in Enhanced linked mode)
   
   
2. Upload the lsdoctor tool to the vCenter
   
   
3. SSH to the vCenter, change to the directory that lsdoctor was uploaded, and unzip the lsdoctor archive
   
   
4. Run python lsdoctor.py --trustfix
   
   
5. After successful completion of the tool, restart services:
   
   service-control --stop --all && service-control --start --all