Configure Service Point to get no results for Service Catalog Offerings

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog

Issue/Introduction

In ServicePoint Search feature we get results for all SDM Categories we made available and also results for Catalog offerings.

We need to allow the users to select/find Offerings via MORE button. However, we need for the search feature to search and find only SDM Categories.

Environment

Service Desk Manager 17.4

Service Catalog 17.4

Service Point 17.4

Resolution

1. Take a backup of the xFlow\APPS\Services\searchmicroservice-17.0.479\conf\application.conf and move to a different folder (or change extension and name)

2. Edit the application.conf with the following:

2.1 Search for esearch.entity.pcat 

Change from:

    index_name = [sdm_index_pcat,sdm_index_cr,catalog_index_service_offering],

to:

    index_name = [sdm_index_pcat,sdm_index_cr],

3. Save Changes

4. Restart xFlow services

5. Remove cache from browser and close all windows

6. Log into xFlow/SP and replicate the issue.

Note: It's relevant to mention that if you apply any new Rollup or upgrade xFlow, you would need to reapply the changes to the application.conf file since the upgrade will overwrite the .conf file with a new version.

Additional Information

Service Point is not returning the keywords configured in Service Catalog offerings