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Internal Error - Exception Caught by Server [SDM000036] when clicking on computers and [CMM000324] trying to delete computers

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Article ID: 42578

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Problem:

Clicking on any computer under the All Comptuers icon yields the following error:

Internal Error - Exception Caught by Server [SDM000036]

<Please see attached file for image>

internal error.png

Right clicking on a computer and selecting Delete yields the following error:

<Please see attached file for image>

failed to delete.png

 

 

Environment:

CA Client Automation - All Versions  

 

Cause: 

These kind of errors can be the result of upgrading the Domain Manager Server but failing to successfully upgrade the mdb.

Run the following SQL statement in SQL Management Studio against the mdb to check the version of the mdb:

select * from ca_settings where set_id=903

<Please see attached file for image>

SQLQ.png

The output here shows the database is at the 12.9 Version.

 

Resolution:

Upgrade the mdb

1.Copy the ITCM Media to the Server hosting the mdb

2.Stop CAF on the Domain Manager as well as any other application services that use the mdb.

3.Backup the mdb and then run setup and select to install the mdb.

 

Additional Information:

Please see the Client Automation Implementation Guide at \DOC\ITCM_Impl_ENU.pdf for more information on upgrading.

For version R14 Please see the docops page below also accessible by pressing F1 from the DM.

https://docops.ca.com/ca-client-automation/14-0/en

 

 

 

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Attachments

1558722680247000042578_sktwi1f5rjvs16wjk.png get_app
1558722678359000042578_sktwi1f5rjvs16wjj.png get_app
1558722676514000042578_sktwi1f5rjvs16wji.png get_app