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Policy server crash terminates unexpectedly

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Article ID: 42565

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Problem:

Policy server during write operations to the LDAP store; Session store, policy store, or user store may hit a crash condition.  The crash occurs when a write operation is processed at the same time the policy server is going through its failover OR failback logic.  The Issues occurs during LDAP Rebind in the object store functions (policy store/Key Store/Session Store)

 

Environment:

Policy ServerVersion=12.52,Update=00.01,Label=154

Resolution:

Upgrade Policy server to R12.52 SP 1

Supports recommendation upgrade to: R12.52 SP1 CR5, it contains session store maintenance fixes

Bug fixes for R12.52 SP1

183017,183445   Policy Server terminates abruptly when the primary policy store in the failover configuration stops

 

 Windows stack

STACK_TEXT: 
745844dc msvcr80!strlen+0xc
742a3870 msvcp80!std::basic_string<char,std::char_traits<char>,std::allocator<char> >::append+0xc
0a22741b smobjldap!CSmErrLogMessage::FormatMessageA<char const *,char const *>+0x2b
0a2206ac smobjldap!CLdapStore::ReBind+0x7dc
0a21d32b smobjldap!CLdapStore::Lock_LdapHandle+0x3eb
0a21c36b smobjldap!CLdapHandle::CLdapHandle+0x2b
0d9aafab smssprovider_ldap!CSmSSInLDAPStore::DoGetVariable+0x18b
0d9befd8 smssprovider_ldap!CSmSSProvider::GetVariable+0x218
00c579e9 smauth!CSmSessionServer::GetVariable+0x49
00c57731 smauth!CSmSessionServer::GetVariable+0x91

 

 

 

 

 

 

 

 

 

Environment

Release: ESPSTM99000-12.51-Single Sign On-Extended Support Plus
Component: