In SDDC Manager, IDENTITY_INTERNAL_SERVER_ERROR occurs when attempting to retrieve a token.

Products

• VMware SDDC Manager

Issue/Introduction

• When retrieving a token using the curl command in SDDC Manager, an IDENTITY_INTERNAL_SERVER_ERROR occurs.

curl -d '{"username" : "[SSO username]", "password" : "[SSO password]"}' -H "Content-Type: application/json" -X POST http://127.0.0.1/v1/tokens

{"errorCode":"IDENTITY_INTERNAL_SERVER_ERROR","arguments":[],"message":"Identity Internal Server Error","referenceToken":"[tokenID]"}

• In vcf-commonsvcs.log, you can see log entries indicating a name resolution failure.

YYYY-MM-DDTHH:MM:SS.ZZZ+XXXX ERROR [common,[id],9645] [c.v.e.s.c.c.v.vsphere.VsphereClient,cs-exec-6] Failed to connect to https://[vCenter Server FQDN]:443/sdk
com.vmware.vim.vmomi.client.exception.ConnectionException: https://[vCenter Server FQDN]:443/sdk invocation failed with "java.net.UnknownHostException: [vCenter Server FQDN]: Temporary failure in name resolution"

Environment

SDDC Manager 5.2

Cause

The DNS server configuration on SDDC Manager is incorrect.

Resolution

Update the DNS server IP address to the correct one by following the steps in the knowledge article below.

Configure/Update DNS Server IP Address in SDDC Manager or the VCF Installer through Command Line