How to invite new user to onboard/release VMC on AWS and/or VLR Tenant Hold

Products

• VMware Cloud on AWS
• VMware Live Recovery

Issue/Introduction

When a new contract is booked for VMC on AWS and/or VLR products, a welcome message is sent to the designated "Ship To" contact. If that user is not the appropriate user to onboard/release the contract and be assigned the Organization Owner role, the Alternate Contact workflow can be used to assign a different user within the company to onboard/release the contract and be added as Organization Owner. 

Note: The Sold to Contact can invite/assign upto 3 alternate users using the link to complete the tenant hold release.

Resolution

When a new contract is booked for VMC and/or VLR products, the Ship To contact will receive a welcome letter containing instructions for onboarding to the new Broadcom Cloud Console. 

1. If the Ship To contact who received this message is not the correct user to manage the product in the Broadcom Cloud Console, they should click the second link to assign an Alternate Contact.
   
2. The user first needs to verify who they are by entering the 6x digit verification code. Enter the code and click “Verify & Continue”.
   
3. Enter the Alternate Contact email address and click “Submit”
   
4. The user is presented with a success message.
   
5. The alternate contact gets a welcome message.
   
6. When a user clicks the link in the welcome message, the user will be redirected to the Broadcom Cloud Service Console, where they can select “Register” if they are a new user with no current profile in our system, or “Login” if they have a pre-existing profile.
7. Once they log in, they will be redirected to the Organization Hold page, where they can release the product tenant hold by clicking the pencil icon in the Select Org column.