Unable to View Active or Completed Tasks in SDDC Manager Monitoring Panel
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Unable to View Active or Completed Tasks in SDDC Manager Monitoring Panel

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Article ID: 425365

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Updated On:

Products

VMware SDDC Manager

Issue/Introduction

The SDDC Manager UI fails to display a specific task within the monitoring panel. When navigating directly to the task using a mapped URL containing the task ID, the system fails to route the user to the correct task details.

The presence and status of the missing task were verified through a direct query of the SDDC Manager database:

  • Database Inspection: Accessing the domainmanager database revealed that the task exists but its visibility status is set to "hidden".

  • URL Routing: Attempts to access the task via the standard monitoring panel URL structure (/ui/sddc-manager/onboarding(monitoring-panel:monitoring/tasks/subtasks/ID)) result in a failure to load the specific task context.

Environment

VCF 5.x

Cause

The issue is caused by a synchronization or state-consistency discrepancy between the SDDC Manager database and the UI service layer.

Resolution

To resolve the visibility issue and refresh the task state, a reboot of the SDDC Manager appliance is required.

  1. Log in to the SDDC Manager VM via SSH as the vcf user and switch to root.

  2. Initiate a reboot of the appliance: reboot

  3. After the appliance is back online, log in to the SDDC Manager UI.

  4. Navigate to the Task Console to verify the task is now visible.

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