Log bundle collection for VCF Operations for Logs completes with no data

Products

• VCF Operations

Issue/Introduction

In rare conditions the Log bundle collection for VCF Operations for Logs using the user interface completes with no data.

To collect diagnostic information from every node within the Aria Operations for Logs cluster:

1. Using a web browser, open the VCF Operations for Logs web interface at https://<HostnameOrIPAddress>/
2. Log in as a user with the local Admin account
3. Click on the arrow icon >> to expand the menu bar on the left
4. Under Management, select Cluster.
5. Under the node list, click Download Support Bundle.
6. Select either Static Support Bundle or Streaming Support Bundle. The Streaming bundle does not include rotated logs, hence it's smaller in size.
7. Click Continue when prompted.
8. Once the log bundle is generated, Save File to desired location.

Environment

VCF Operations for Logs 9.x

Resolution

The workaround for this issue is to collection the log bundle from the command line. Below steps to generate a support bundle.

The "loginsight-support-bundle" command generates a support bundle which contains all the rotated logs, however the "loginsight-support-streaming" does not include rotated logs, hence it's smaller in size.

1. Open a console or SSH session to a Aria Operations for Logs virtual appliance and log in as root.
2. Run the following command to generate the support bundle: /opt/vmware/bin/loginsight-support-bundle
3. The last message before returning to a command prompt will indicate that a support bundle file was created 
4. Copy the file from the Aria Operations for Logs virtual appliance using a method like scp or ftp.
5. Delete the file from the Aria Operations for Logs virtual appliance using the command: rm /storage/var/logs-support-yy-mm-date--xx.xx-xxxx.tgz

Additional Information

Collecting diagnostic information for Aria Operations for Logs (Formerly vRealize Log Insight)