PPM-025 error on configuring snmpcollector in Admin Console

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

When trying to save changes for snmpcollector in Admin Console, the error PPM-025 shows itself consistently.

Cause

Residual or corrupt template files cause error accessing snmpcollector Template Editor

Environment

Release: CNMSPP99000-8.2-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

1. FOR SNMPCOLLECTOR 2.X, THE FOLLOWING WILL NEED TO BE PERFORMED

• Deactivate snmpcollector probe and pollagent probe on snmpcollector hub in Infrastructure Manager
• Delete the snmpcollector and pollagent probes.
• RDP to the snmpcollector hub robot.
• Delete the snmpcollector and pollagent probe folders (this removes old templates)
• Restart the robot
• Install the snmpcollector and pollagent probes as new.

 

2. FOR SNMPCOLLECTOR 3.X, THE FOLLOWING WILL NEED TO BE PERFORMED

• Deactivate ppm/snmpcollector and baseline_engine on the snmpcollector hub.
• Rename the entire snmpcollector folder to snmpcollector_bkp, so that we have backup copies of the config files and templates. 
• Delete ppm folder.
• Rename the baseline_engine cache_dir to cache_dir_old. This clears the cache on baseline_engine. 
• Deleted ppm and snmpcollector probes from IM.
• Redeploy ppm/snmpcollector.
• Activated baseline_engine, so that the cache_dir gets recreated.
• In the newly created snmpcollector folder structure, highlighted the following files/folders and Copy/Paste these to get a backup of these in case issues arose with corruption in the files: 

snmpcollector.cfg 
bulk_config 

 

• Replace snmpcollector,cfg and bulk_config with the backups in the new folder structure. 
• Deactivate/activate snmpcollector for the files to take effect.
• Sign out and back into Admin Console.
• It may also be necessary to clear the browser cache for the issue to be corrected.