After ConnectALL SaaS upgrade to 4.0.0.2 getting error "No field configured for Create" while syncing ServiceNow Incidents to Jira Defects.
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After ConnectALL SaaS upgrade to 4.0.0.2 getting error "No field configured for Create" while syncing ServiceNow Incidents to Jira Defects.

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Article ID: 425143

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Updated On:

Products

ConnectAll On-Prem ConnectALL ConnectAll SaaS

Issue/Introduction

Steps to Reproduce: 

  1. Upgrade to or install ConnectALL 3.9.2
  2. Create automation to sync Servicenow Incidents to Jira Cloud BUG
  3. Check update only on ServiceNow and check create only on Jira side.
  4. Enable Dynamic Issue Linking
  5. Map ServiceNow(Number) > Jira(customfield)
  6. Map ServiceNow(CustomeFiled) < Jira(issuekey)
  7. Try to sync an incidents which works fine.
  8. Upgrade to ConnectALL 4.0
  9. Try to sync new incidents from ServiceNow to Jira.


Actual Results: 
You get "No field configured for Create" while update works fine.


Expected Results: 
There should not be any issue with sync as nothing changed in automation.

Environment

4.0

Cause

DE180002

Resolution

Fixed in 4.1.0 and ported back in patch 4.0.2

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