In Aria Ops Cloud Proxy is listed health status "Outdated life status" Layer4 connection problem

Products

• VCF Operations
• VMware Aria Operations (formerly vRealize Operations) 8.x

Issue/Introduction

In Aria Operations administration UI Cloud Proxies are showing "outdated life status". 

nslookup between Aria Ops and Cloud proxy are successful

ping between Aria Ops and Cloud proxy are successful 

port 443 between Aria Ops and Cloud proxy is open

 

Running the following command on Cloud Proxy 

from /storage/log/var/log/haproxy

less  haproxy-traffic.log

We see the error:

Server PrxyRC_UNSECURE_BE/VROPS_0 is DOWN, reason: Layer4 connection problem, info: "General socket error (Network is unreachable)"

Environment

Aria Operations 8.18.x

Cause

In the haproxy-traffic.log can see that the IP was changed.

localhost haproxy[6589]: PrxyRC_BE/VROPS changed its IP from ### to ### by resolvernameservers

Resolution

Re-Deploy the Cloud Proxy. 

To do so log in to the Aria Operations UI and navigate to Administration ->Cloud Proxies. From there you can delete the problematic Cloud Proxy and then re-add it.  More details on Cloud Proxy installation can be found in the following guide:

Installing Cloud Proxy