Duplicate VMware Live Recovery entries and incorrect license consumption displayed in vCenter Server

Products

• VMware vCenter Server
• VMware Live Recovery

Issue/Introduction

The vCenter Licensing tab displays multiple entries for VMware Live Recovery/SRM and reports incorrect license consumption (e.g., 56 VMs used when only 28 are protected). This occurs even after the actual license capacity is correctly reflected as 40.

Environment

vCenter Server
VMware Live Recovery

Cause

Stale or expired evaluation license keys remain in the vCenter (accessible via JXplorer), causing the UI to aggregate license usage across multiple (stale) entries.

Resolution

To resolve this issue, perform the following steps:

1. Snapshot: Take a snapshot of the vCenter Server and the VMware Live Recovery appliance.

2. Remove Stale Licenses: Access the database using JXplorer.

   • Identify and delete the stale/expired evaluation license entries.

   • For detailed instructions on using JXplorer to manage licenses, refer to: How to remove a License Manually from VCenter using JXplorer

3. Restart Services:

   • Restart the VMware Live Recovery appliance.

   • Restart vCenter Server services or reboot the VCSA.