Updating Identity Manager FQDN Fails with “Error updating manager url on connector”

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When attempting to update the VMware Identity Manager (vIDM) FQDN using the URL https://<vIDM-FQDN>:8443/cfg/workspaceUrl, the operation fails with the error below:

“Error updating manager URL on connector”.

This prevents saving the new Identity Manager FQDN.

Environment

VMware Identity Manager 3.3.x

Resolution

Follow the steps below to resolve the issue:

• Take a snapshot of the affected vIDM appliance without memory.
• Log in to the affected vIDM node and edit the file /usr/local/horizon/conf/system-config.properties
• Remove any existing values related to the suite token.
• Add or update the following properties exactly as shown (replace <Tenant-ID> with the correct tenant ID).

application.initialized=true
tenant.id=<Tenant-ID>
suiteToken= (remove any existing value in the suiteToken field and leave it empty)

• Save the file.
• Restart the Horizon Workspace service using the command:

service horizon-workspace restart

• After the service restart completes, retry updating the Identity Manager FQDN from the cfg/workspaceUrl page (port 8443).

The FQDN update should now complete successfully without the connector error.