Troubleshooting the "Issue with the Config Modules container" alert

Products

• VCF Operations

Issue/Introduction

Symptoms

• For Cloud Proxy, the alert "Issue with the Config Modules container" is triggered
• After upgraded to Aria Ops 8.18.7 version, All the cloud proxies has been affected with this alert.
• The Warning symptom Config Module is not accessible has been observed on vRealize Operations Cloud Proxy-<Cloud Proxy Name>

Environment

VMware Aria Operations 8.18.7

Cause

The alarm is triggering because the required config-modules-docker image is completely missing from the proxies, preventing the container from starting.

Resolution

This is a known issue, please try the below work around and our Engineering team is working to fix the issue in upcoming release.

Work around:

1. Access the Cloud Proxy with SSH.
2. Implement the following commands and restart services

systemctl restart containerd.service
systemctl restart docker.service

/config-modules/config-scripts/cmd-firstboot.sh -a upgrade >> /opt/vmware/var/log/config-modules-subsequentboot  2>&1

     3. Reboot the Cloud Proxy appliance.

NOTE: If the above workaround does not work, Engineering is aware and working on a permanent fix please subscribe to this kb to get notified.