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Secondary UMP fails when trying to load dashboards

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Article ID: 42491

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Issue

Secondary UMP fails when trying to load dashboards with the below error:

An unknown error has occurred. 
Refreshing your browser may resolve the issue. 

Details: 
com.firehunter.ump.exceptions.DataFactoryException : Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'udm_manager' 

Stack Trace: 
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'udm_manager'

Portal.log errors:

09 May 2016 16:16:42,857 ERROR [DataFactoryException:102] Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'udm_manager' 
09 May 2016 16:16:42,859 ERROR [DataFactoryException:104] (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'udm_manager'

udm_manager.log errors:

Mar 31 16:19:25:620 FATAL [main, udm_manager] com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "SQL Server returned an incomplete response. The connection has been closed.". 
Mar 31 16:19:25:622 FATAL [main, udm_manager] java.lang.RuntimeException: com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "SQL Server returned an incomplete response. The connection has been closed.". 

Environment:  

UIM / UMP 8.31

Resolution

Steps 4 to 8 of the below documentation resolved the issue, after following the documentation the dashboards loaded as expected.

Configure a Secondary UMP Server - https://docops.ca.com/display/UIM83/Configure+Multiple+UMP+Servers

Environment

Release: CNMSPP99000-8.31-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: