Unable to run the Java Alert Monitor and Status Monitor applications into CA OPS/MVS WebCenter releases 12.2 and 12.3 with Java JRE 1.8 and MS IE 11 - Warning:Java(TM) 2 Runtime Environment (JRE) Version 1.4.1 or greater to be installed

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Article ID: 4249

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Updated On:

Products

CA OPS/MVS Event Management & Automation

Issue/Introduction

When attempting to access the Java Alert Monitor and Status Monitor applications from CA OPS/MVS WebCenter releases 12.2 or 12.3 with MS Internet Explorer (IE) 11.0 and Java Runtime Environment (JRE) 1.8, you may get this warning message:  

Warning:Java(TM) 2 Runtime Environment (JRE) Version 1.4.1 or greater to be installed.

Cause

Java settings

Environment

CA OPS/MVS WebCenter releases 12.2 or 12.3 MS Internet Explorer (IE) 11.0 Java Runtime Environment (JRE) 1.8

Resolution

OPS122 OPSWEB JAVA Settings (06142017).docx

 Let’s correct the JAVA settings.

  1. Look in your Windows Control Panel and click on the Java icon or program name to open the Java Control Panel

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKQRAA4" alt="New Java Control Panel.PNG" width="570" height="626">

 

Let’s set JAVA to not save temporary files.

  1. Click on the Settings… button to display the Temporary Files Settings window.
  2. Uncheck the keep temporary files on my computer check box.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKQTAA4" alt="Temporary File Settings-2.PNG" width="570" height="624">

 

Let’s check and set the Java Runtime versions.  

    1. Click on the Java tab. Click on the View… button to display the Java Runtime Environment Settings.
    2. Confirm the supported Java Runtime program release is listed and enabled by the check in the Enabled check box.
    3. Click OK or Cancel button to close the window.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKQPAA4" alt="Java Runtime View-2.PNG" width="565" height="618">

 

Now, let’s check and set the JAVA security settings.

  1. Click on the Security tab and please check for the following:
    1.   The Enable Java content in the browser check box is checked
    2. The Security level for applications not on the Exception Site list selection is High.
    3. The Exception Site List contains your server system’s URL. i.e. http://mvsxe38.ca.com:8080. Click the Edit Site List… button to add your entry if it is not listed.
  2. Click the OK button to close the Java Control Panel and save the setting changes.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKQQAA4" alt="Java Security View.PNG" width="569" height="618">

 

 To download a copy of this solution to print, click on this link: OPS122 OPSWEB JAVA Settings (06142017).docx

Additional Information

If your CA OPS/MVS WebCenter is active, you should do the following to obtain access to the Alerts and Resources:

 

  1. Enter the application URL (http://<your application url> / like https://mvsxe38.ca.com:8080/) in your Internet Explorer browser
  2. Press enter; you should be presented with the screen below:
  3. Enter your User Name and Password and click the Log In button
  4. You should then be displayed  the main screen for the CA WebCenter Menu.
  5. Click on Monitoring and Resources. You will be presented with a dialog box asking "Do you want to run this application?"
  6. Click the "Do not show this again for apps from the publisher and location above" check box and click on the Run button. 

<Please see attached file for image>

OPSWEB.PNG

You should then be displayed the main screen for the CA WebCenter Menu.

 

  1. Click on Monitoring and Resources. You will be presented with a dialog box asking "Do you want to run this application?"
  2. Click the "Do not show this again for apps from the publisher and location above" check box and click on the Run button. 

<Please see attached file for image>

WebCenter Main Menu.PNG

 

Please open a case with us if you have any problems with these recommended settings for using CA OPS/MVS WebCenter. (CA Support Online)

Attachments

1558708706390000004249_sktwi1f5rjvs16r6w.png get_app
1558708704308000004249_sktwi1f5rjvs16r6v.png get_app
1558708702452000004249_sktwi1f5rjvs16r6u.png get_app
1558708700431000004249_sktwi1f5rjvs16r6t.png get_app
1558708698521000004249_sktwi1f5rjvs16r6s.png get_app
1558708696493000004249_sktwi1f5rjvs16r6r.png get_app
1558533796312TEC1915273.zip get_app