One Time billing rules appears outside of start month
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One Time billing rules appears outside of start month

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Article ID: 424891

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Updated On:

Products

CloudHealth

Issue/Introduction

One Time Billing Rules should only appear against the month specified under Start Month within the Billing Rule, credits assigned in this manner can rollover to subsequent months if the credit isn't exhausted as per - Credit Rollover

If you notice that a One Time billing rule appears in subsequent months from the start month, and in the case of a credit was completely applied in the start month please contact CloudHealth Support. 

Resolution

CloudHealth Support can remove the credit via an internal tool so please submit a ticket if you believe this is required.