After renewing vCenter certificates unable to reconfigure SRM appliance

Products

• VMware Live Recovery

Issue/Introduction

An administrator renewed vCenter certificates after which user is unable to reconfigure SRM appliance for production site receiving below error :




For DR SRM site reconfigure was stuck at "Stopping SRM services" 

Environment

VMware Live Site Recovery 9.0.2

Cause

vmware-dr.log in SRM shows below messages :

error vmware-dr[22033] [SRM@6876 sub=RemoteSite] Failed to find service endpoints from remote LS++ 'https://###:443/lookupservice/sdk' with thumbprint '####', VC id '###':
--> (dr.fault.ConnectionDownFault) {
-->    faultCause = (dr.fault.Timedout) {
-->       faultCause = (vmodl.MethodFault) null,
-->       faultMessage = <unset>,
-->       timeout = 300
-->       msg = ""

 

Resolution

Steps taken to remediate the issue :

Step 1 : Referred this KB  Exporting and importing vCenter certificates into SRM Appliance OR Unable to pair SRM sites and exported certificate from vCenter and imported the certificate in SRM.
Step 2 : For the DR SRM site where srm-server was in stopped state, ran the command :  "systemctl kill -s SIGKILL srm-server" and then removed SRM plugin for both production and recovery SRM site.
Step 3 : Perform reconfigure operation for production and DR SRM site.