Unable to login to Service Catalog using web client

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

Error logging into Service Catalog web client using the Administrator account (spadmin)

Error message - "Error invalid username and password"

Environment:  

Service Catalog r12.9 and Above

 

Cause: 

Invalid username and password are used for login into the catalog application

 

Resolution: 

1. Password was reset to login as the local admin account.

2. To validate the same logged into EEM application using 'spadmin' and not the EEM Administrator account.

3. EEM requested a reset of password for 'spadmin' account

4. After password reset, login to EEM using the same account was successful

5. Subsequently login to Catalog Web page was successful.

 

Additional Information: 

The user account might be correct but there could be multiple reasons i.e. Account Locked, EEM Services Down, Password Incorrect

Environment

Release: CASVCT99000-12.9-Service Catalog
Component: