VCF Fleet Management - 'An error occurred while trying to get the Directories' error

Products

• VCF Operations

Issue/Introduction

• SSO logins via Identity Broker (vIDB) are failing.
• VCF Fleet Management Identity and Access page has following error message:
  • An error occurred while trying to get the Directories. Please try again later.

Environment

VCF Operations 9.x

Cause

A filesystem is full in one or all of the Identity Broker nodes, identified by running df -h via ssh to the nodes.

/dev/sdb         10G   10G   72K 100% /var/lib/kubelet/pods

If filesystem space is verified as available, investigate SSL/TLS communication errors with intermediate certificates on the Identity Broker nodes.

Resolution

Open a Broadcom support ticket referencing this KB article number 424789