VCF Automation SFTP Configuration failure on VCF Fleet Management : Error Code: LCMVMSP10035

Products

• VCF Operations
• VCF Automation

Issue/Introduction

• Configuring SFTP Backup Target for VCF Automation from VCF Fleet Management fails at Synthetic Check stage with below error:
  Error Code: LCMVMSP10035
Synthetic checker on the application platform failed.
Synthetic check failed. Please refer to Broadcom Knowledge Base Article
https://knowledge.broadcom.com/external/article/389510 for
remediation details.,"platform-snapshots : unable to find VM: ServerFaultCode: The object 'vim.VirtualMachine:vm-<ID>' has already been deleted or has not been completely created"

Environment

VCF Operations 9.x
VCF Automation 9.x

Cause

This issue occurred by an unsupported integration of VCF Automation with Live Site Recovery, resulting in a VM MOID mismatch within the vmsp-platform for VCF Automation component.
VCF Automation (VCFA) and vIDB components are incompatible with Live Site Recovery because Managed Object IDs (MOIDs) are not preserved during recovery operations
What changes in an SRM failover and what doesn't change in a VM

Resolution

To resolve this issue, we need to patch the VCF Automation VM MOID within vmsp-platform.
Since this requires update on vmsp-platform, please open a support ticket with Broadcom referencing KB article 424785