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Is it possible to migrate Xtraction configuration/settings from one environment to another where Xtraction is on different releases (i.e. 14.1 vs. 15.1)?

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Article ID: 42476

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question

Is it possible to migrate Xtraction configuration/settings from one environment to another where Xtraction is on different releases (i.e. 14.1 vs. 15.1)?

Answer

There are no recommendations/documentation for copying settings/configuration between two different Xtraction versions.

This is the recommended approach:

1. Install same Xtraction release (i.e. 14.1) on the new server
2. Follow attached documentation to copy Xtraction between servers
3. Verify Xtraction is working correctly on the new server
4. Upgrade Xtraction on the new server to the desired release level (i.e. 15.1)
 

How_do_I_copy_Xtraction_between_servers_.pdf

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Attachments

1558534483633TEC1077905.zip get_app