How to upgrade hardware diagnostics and BIOS on SSP appliance
Article ID: 424716
Updated On:
Products
SSP-S210
SSP-S210 PLATFORM
SSP-S410
SSP-S410 PLATFORM
Issue/Introduction
Upgrading the BIOS is crucial for ensuring hardware compatibility, enabling new features, and maintaining optimal system performance. It supports sub-component enhancements and I/O optimization.
To download the Hardware Diagnostic images:
Download SSP-S410 Diagnostics under the support portal > My Download > SSP-S410 Platform > SSP-S410 Platform > Diags 4.1.1.21 (Latest Version)
Download SSP-S410 Diagnostics under the support portal > My Download > SSP-S410 Platform > SSP-S410 Platform > Diags 4.1.1.21 (Latest Version)
Download SSP-S210 Diagnostics under the support portal > My Download > SSP-S210 Platform > S210 Disgnostics > Diags 4.1.2.8 (Latest Version)
Environment
Upgrading the hardware diagnostics and BIOS requires the following:
1. A serial connection.
2. Physical access to the appliance to do a cold power cycle.
2. Physical access to the appliance to do a cold power cycle.
Resolution
1. Obtain the latest hardware diagnostics version from the support portal
2. Install the updated hardware diagnostics code.
#config
(config)# diagnostic-systems
(config-diagnostic-systems)# view
(config-diagnostic-systems)# load <latest hardware diagnostics image link>
(config-diagnostic-systems)# exit
#config
(config)# diagnostic-systems
(config-diagnostic-systems)# view
(config-diagnostic-systems)# load <latest hardware diagnostics image link>
(config-diagnostic-systems)# exit
3. From a serial connection, restart the appliance and boot into the hardware diagnostics.
(config)# restart
Are you sure you want to restart the appliance? [no,yes] yes
(config)# restart
Are you sure you want to restart the appliance? [no,yes] yes
Press the space key to select an alternate system to boot.
Seconds remaining until the default system is booted: 3
System number (d for diagnostic menu): d
System number (d for diagnostic menu): d
This machine has the following diagnostic systems:
>1: Version: CA 4.1.1.21, Release id: 0 S410 Hardware Diagnostics
Created: Tuesday January 27 2026 22:40:02 UTC
Last-boot: Never
Attributes: Signed
Created: Tuesday January 27 2026 22:40:02 UTC
Last-boot: Never
Attributes: Signed
System number (s for system menu):1
4. Upgrade the active CPLD flash.
Diag> upgrade cpld
Diag> upgrade cpld
5. Upgrade the active BIOS.
Note: Upgrading the BIOS automatically upgrades the NVRAM firmware. DO NOT attempt to upgrade the NVRAM separately on Diags versions prior to 4.1.1.21 for SSP-S410 or 4.1.2.8 for SSP-S210, as doing so will erase the appliance’s serial number. In versions newer than these, the manual NVRAM upgrade command has been removed to prevent this issue.
Diag> upgrade bios
Note: Upgrading the BIOS automatically upgrades the NVRAM firmware. DO NOT attempt to upgrade the NVRAM separately on Diags versions prior to 4.1.1.21 for SSP-S410 or 4.1.2.8 for SSP-S210, as doing so will erase the appliance’s serial number. In versions newer than these, the manual NVRAM upgrade command has been removed to prevent this issue.
Diag> upgrade bios
6. Exit hardware diagnostics and reboot.
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y
7. Interrupt the ISG boot with the spacebar, select the diagnostics menu by pressing d, and select the latest hardware diagnostics image
This machine has the following diagnostic systems:
>1: Version: CA 4.1.1.21, Release id: 0 S410 Hardware Diagnostics
Created: Tuesday January 27 2026 22:40:02 UTC
Last-boot: Never
Attributes: Signed
System number (s for system menu):1
This machine has the following diagnostic systems:
>1: Version: CA 4.1.1.21, Release id: 0 S410 Hardware Diagnostics
Created: Tuesday January 27 2026 22:40:02 UTC
Last-boot: Never
Attributes: Signed
System number (s for system menu):1
8. Upgrade the backup CPLD flash.
Diag> upgrade cpld
Diag> upgrade cpld
9. Upgrade the backup BIOS.
Note: Upgrading the BIOS automatically upgrades the NVRAM firmware. DO NOT attempt to upgrade the NVRAM separately on Diags versions prior to 4.1.1.21 for SSP-S410 or 4.1.2.8 for SSP-S210, as doing so will erase the appliance’s serial number. In versions newer than these, the manual NVRAM upgrade command has been removed to prevent this issue.
Diag> upgrade bios
Note: Upgrading the BIOS automatically upgrades the NVRAM firmware. DO NOT attempt to upgrade the NVRAM separately on Diags versions prior to 4.1.1.21 for SSP-S410 or 4.1.2.8 for SSP-S210, as doing so will erase the appliance’s serial number. In versions newer than these, the manual NVRAM upgrade command has been removed to prevent this issue.
Diag> upgrade bios
10. Exit hardware diagnostics and reboot.
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y
11. Interrupt the ISG boot with the spacebar, select the diagnostics menu by pressing d, and select the latest hardware diagnostics image
This machine has the following diagnostic systems:
>1: Version: CA 4.1.1.21, Release id: 0 S410 Hardware Diagnostics
Created: Tuesday January 27 2026 22:40:02 UTC
Last-boot: Never
Attributes: Signed
System number (s for system menu):1
This machine has the following diagnostic systems:
>1: Version: CA 4.1.1.21, Release id: 0 S410 Hardware Diagnostics
Created: Tuesday January 27 2026 22:40:02 UTC
Last-boot: Never
Attributes: Signed
System number (s for system menu):1
12. Check to confirm if the firmware is updated successfully
Diag>show hardware
Diag>show hardware
13. Exit hardware diagnostics and reboot.
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y
14. Cold power cycle the appliance by disconnecting the power cords and waiting 30 seconds.
15. Reconnect power cords to power up the appliance.
15. Reconnect power cords to power up the appliance.
Additional Information
The latest BIOS versions per model are:
SSP-S210 - Diags 4.1.2.8 | SSP-S410 - Diags 4.1.1.21 |
BIOS: 3.06 | BIOS: 0.32 |
BMC: 1.00 | BMC: 1.28 |
Bootloader: 1.00 | Bootloader: 1.08 |
CPLD/FPGA: 0.24 | CPLD/FPGA: 1.24 |
NVRAM: 4.00 | NVRAM: 13.00 |
Note: The BIOS upgrade can be performed without updating the BMC version, and vice versa. However, it's recommended to upgrade them both. Please refer to the KB article below for more information on how to upgrade BMC on the SSP appliance.
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