VMware HCX Manager is unable to authenticate using the account [email protected] , and the login attempt fails with an invalid or incorrect password error.
Article ID: 424608
Updated On:
Products
Issue/Introduction
Based on the events captured in VMware Aria Operations for Logs, the following is observed :
“Cannot login [email protected]”, indicating an invalid username or password"
Event Description:
A login attempt was made using an unknown or invalid username, or an incorrect password.
Current Assessment:
The source IP 10.132.203.100 is associated with VMware HCX Manager (VM: MYACBUHCXDST01).
This suggests the failed authentication attempts are likely due to invalid or outdated credentials configured on the HCX Manager.
Environment
vCenter 8.x
Cause
The vCenter password is not updated properly in the VMwareHCX Manager.
Resolution
Log in to the HCX Connector at https://<IP ADDRESS>:9443 with a user assigned the Admin role.
Select the Configuration tab.
In the left pane, select vCenter server.
On the vCenter Server page, click Edit.
In the Password text box, enter the new password and click Save.
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