search cancel

Siteminder's Shared memory (IntroscopeNativeDataReporter.sh -list) shows Web Agents metrics but they do not show up in the APM Investigator.

book

Article ID: 42455

calendar_today

Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Issue: 

Siteminder's Shared memory (IntroscopeNativeDataReporter.sh -list) shows Web Agents metrics but they do not show up in the APM Investigator.

SiteMinderManagerAgent.log in DEBUG mode does NOT show any errors.

"ps -ef | grep IntroscopeNativeDataReporter" shows IntroscopeNativeDataReporter.exe running.

 

Environment:  

RedHat Linux 6.6, Siteminder WebAgent v12.52-sp01-cr02, APM SMM Agent 12.04.

 

Cause: 

CAWilySiteMinderManager/SiteMinderManagerAgent/config/IntroscopeCAPIConfig.xml had a typo (ie. duplicate path names) in its path to SiteMinderPSdefs.xml.

 

Resolution:

Make a correction to the path(or any typo) in CAWilySiteMinderManager/SiteMinderManagerAgent/config/IntroscopeCAPIConfig.xml. For example,

from

<introscope-capi-def-reference name="SiteMinder" definition-file="/opt/CA/CAWilySiteMinderManager/CAWilySiteMinderManager/SiteMinderManagerAgent/config/SiteMinderPSdefs.xml"/> 

to

<introscope-capi-def-reference name="SiteMinder" definition-file="/opt/CA/CAWilySiteMinderManager/SiteMinderManagerAgent/config/SiteMinderPSdefs.xml"/> 

 

And restart the SMM Agent.

 

 

Environment

Release: SOASA199000-12.1-SOA Security Manager-w/ SOA Agent Addl CPUs
Component: