Why the RADIUS shared secret cannot be retrieved in Symantec VIP Enterprise Gateway?

Products

• VIP Service

Issue/Introduction

Can the RADIUS shared secret in Symantec VIP Enterprise Gateway be viewed or retrieved once it has been set?

Environment

VIP Service

Resolution

Why the RADIUS shared secret cannot be retrieved

• For security reasons, VIP does not store the RADIUS shared secret in a readable form.

• Neither VIP Manager nor the Enterprise Gateway Admin Console provides a way to display or export an existing shared secret.

• Broadcom Support and Engineering also cannot recover an existing secret.

This behavior is by design and aligns with standard security practices for RADIUS implementations.

Additional Information

Important notes

• There is no API, CLI, or database query supported to extract RADIUS shared secrets.

• Attempting to retrieve secrets directly from the file system or database is unsupported and not recommended.