TLS Certificate Chain

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

My email server uses a chain of certificates.  Do I need to include the entire chain for maileater to work with TLS?

Environment

All releases of Service Desk

Resolution

Having the Root CA Certificate (in PEM format) should suffice for the certificate validation.

Additional Information

See also:  keystores and certificate verification in Service Desk Manager