DUX Service Fails to Restart

Products

• CA Automic Dollar Universe

Issue/Introduction

After an unplanned server reboot (e.g., following a Windows update), the Dollar Universe Explorer (DUX) service fails to start automatically, even when configured for Delayed Automatic Startup.

• The service remains in a stopped state.

• Manual attempts to start the service fail.

• The service only starts successfully after manually deleting the RUNNING_PID file from the installation directory.

Environment

 

Product: CA Automic Dollar Universe Explorer (DUX)

Version: 7.x

Operating System: Windows

 

Cause

When a server reboots unexpectedly, the DUX service is terminated abruptly. This leaves a stale RUNNING_PID file in the file system.

Resolution

Current Status

This issue has been identified as a product defect and is currently being tracked by Engineering under:

• Defect ID: DE180811

Workaround

Until a formal fix (patch) is released, use the following manual steps to restore service:

1. Navigate to the Dollar Universe Explorer installation directory.

2. Locate the file named RUNNING_PID.

3. Delete the RUNNING_PID file.

4. Manually start the DUX service via the Windows Services Manager (services.msc).