Creating a postgres database using DSM it is stuck at InProgress state.

Products

• VMware Data Services Manager for VCF Private AI Services

Issue/Introduction

• Creating a postgres database is stuck at inProgress state using Data Services manager.

• When checking for the status by expanding the message on UI, you may see a message as below.

    "message": "",
    "observedGeneration": 1,
    "reason": "InProgress",
    "status": "False",
    "type": "Ready"
  },
  {
    "lastTransitionTime":
    "message": "internal error creating kubernetes cluster: Get \"https://##.##.##.1:6443/api/v1/namespaces?timeout=10s&timeoutSeconds=10\": tls: failed to verify certificate: x509: certificate is valid for 127.0.0.1, 10.##.138.7, not 10.##.241.1: error provisioning kubernetes cluster",
    "observedGeneration": 1,
    "reason": "Failed",
    "status": "False",
    "type": "Provisioning"
  },
  {
    "lastTransitionTime": 
    "message": "",
    "observedGeneration": 1,
    "reason": "IPAddressWarning",
    "status": "False",
    "type": "IPAddressWarning"

Environment

• VMware Data Services Manager 2.x
• VMware Data Services Manager 9.x

Cause

The issue would occur due to the network configuration with port 53 was not enabled.

Resolution

• In order to resolve the issue, please allow the required ports on firewall. Refer the document Network Requirements Summary for the required ports and protocols.

• You may also refer Hardware and Software Requirements of VMware Data Services Manager for 9.0 versions.