The following error is logged in the XML file generated after trying to to import CI data using Excel file.
"WARNING: Unable to find unique cnt.combo_name".
This happens when the resource_contact is present in the Excel file.
Service Desk Manager 17.4 RU4 and RU5
Issue in SDM 17.4 RU4 and RU5
A fix is available for 17.4 RU4. Submit a support case to request the fix. This will be included in 17.4 RU6 and 17.5.