LCMVIDM74075 error returned during installing vIDM appliance patch CSP-102092

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• LCMVIDM74075 error returned during installing vIDM appliance patch CSP-102092, indicating "Unable to get netmask from failover script on the host <vIDM appliance IP/FQDN>"
  
  
  
  
  
• There may be two types of symptoms with the "/usr/local/etc/failover.sh" on the vIDM nodes, check all nodes for:
  • "VIDM_NETMASK" possibly being empty,c heck the value using the command:
    • grep -niE vidm_netmask /usr/local/etc/failover.sh
      
      
      
      
  • There is no "PGVERSION" definition in "failover.sh" and the PGHOME us pointing the old postgres directory:
    
    

Environment

VMware Identity Manager 3.3.7

Resolution

• Make sure all vIDM appliances have snapshots (quiesced, without memory) before patching;
• Correct "usr/local/etc/failover.sh" with procedure below:
  • If no "PGVERSION=14" was found, please check on other vIDM appliance and copy the file "failover.sh" with "PGVERSION=14" to this appliance and replace the original one;
  • Backup "usr/local/etc/failover.sh";
  • Edit "usr/local/etc/failover.sh" and fill the correct network mask for "VIDM_NETMASK" (check ifconfig);
• Click "RETRY" button for the failed request in Aria Lifecycle Manager UI.